The Colorado Department of Labor’s Unemployment Insurance system has been overwhelmed the last week due to an unprecedented increase in benefit demand.
The department is adding call center staff and implementing a new “last name” online filing system.
Yesterday morning 186,000 attempts to contact the call center were made before the phones opened at 8 am. That number a week ago was 9,000.
If you need to file an unemployment claim online and your last name begins with the letter A – M, file a claim on Sunday, Tuesday, Thursday or after 12 noon on Saturday.
If you need to file an unemployment claim and your last name begins with the letter N – Z, file a claim on Monday, Wednesday, Friday or before 12 noon on Saturday.
