Colorado Central Telecom sent a letter to customers yesterday regarding internet service amid the COVID-19 crisis.
From Colorado Central Telecom:
We would like to update all our customers with some insights relating to our network and our Fixed Wireless Internet service delivery.
Due to the increased Coronavirus (COVID-19) community mitigation practices being implemented by local, state and federal governments (more people being requested to stay in their homes), some portions of our network may be experiencing slower than normal Internet speed.
Our Network team continues to monitor our network and the increased use arising from COVID-19 community mitigation practices.
Support may be a little slower in responding to your calls due to the large volume we are receiving. Please see our troubleshooting tips on our website at https://coloradocentraltelecom.com/troubleshooting-2/
Our business hours are 9-5, Monday through Friday. Calls will be responded to during business hours in the order they are received.
We are looking at ways to improve our network performance and your service. We apologize for the inconvenience & will provide updates as we learn more.
Like everyone, we look forward to a return of business normalcy. If there is anything, in addition, we can do to support you through these unprecedented times, please let us know.
Tonya Wyles, Operations Manager
Colorado Central Telecom